Notifications associated with reservations are triggered by events surrounding those reservations. Dashboard users can pair Message Templates with any trigger to send to various recipient(s) through the Bookable settings.
Trigger Name |
Explanation |
Approval | Sent when a dashboard user approves an admin approval reservation in the dashboard. |
Cancellation | Sent when a reservation is cancelled by either a customer or dashboard user. |
Check-In | Sent when a dashboard user checks in a reservation in the dashboard. |
Check-Out | Sent when a dashboard user checks out a reservation in the dashboard. |
First Reminder | Sent a certain amount, as specified by a dashboard user, before the start time of a reservation. |
In Progress | Sent when a reservation is made in the dashboard with no date or time. |
Missed | Sent when a dashboard user marks the reservation as ‘no show’ in the dashboard. |
New Reservation | Sent when a new reservation is booked. |
Rejection | Sent when a dashboard user rejects an admin approval reservation in the dashboard. |
Reschedule | Sent when a reservation is rescheduled by either a customer or dashboard user. |
Second Reminder | Sent a certain amount, as specified by a dashboard user, before the start time of a reservation. |
TimeslotOpen | Sent when a reservation with conflicting waitlisted reservations is cancelled or rescheduled. |
WaitlistAccept | Sent when a customer user clicks the ‘accept waitlist offer’ button on the booking site. |
WaitlistApproval | Sent when a dashbaord user clicks to immediately approve a waitlist request without customer reaffirmation. |
WaitlistBooking | Sent when a new waitlist reservation is created through the booking site. |
WaitlistCancellation | Sent when an dashboard user cancels a reservation in waitlisted status. |
WaitlistOffer | Sent when a dashboard user clicks the ‘waitlist offer’ button on the dashboard reservations list. |
WaitlistRejection | Sent when a customer user clicks the ‘reject waitlist offer’ button on the booking site. |