Reservation Notification Triggers

Notifications associated with reservations are triggered by events surrounding those reservations. Dashboard users can pair Message Templates with any trigger to send to various recipient(s) through the Bookable settings.

 

Trigger Name	Explanation
Approval	Sent when a dashboard user approves an admin approval reservation in the dashboard.
Cancellation	Sent when a reservation is cancelled by either a customer or dashboard user.
Check-In	Sent when a dashboard user checks in a reservation in the dashboard.
Check-Out	Sent when a dashboard user checks out a reservation in the dashboard.
First Reminder	Sent a certain amount, as specified by a dashboard user, before the start time of a reservation.
In Progress	Sent when a reservation is made in the dashboard with no date or time.
Missed	Sent when a dashboard user marks the reservation as ‘no show’ in the dashboard.
New Reservation	Sent when a new reservation is booked.
Rejection	Sent when a dashboard user rejects an admin approval reservation in the dashboard.
Reschedule	Sent when a reservation is rescheduled by either a customer or dashboard user.
Second Reminder	Sent a certain amount, as specified by a dashboard user, before the start time of a reservation.
TimeslotOpen	Sent when a reservation with conflicting waitlisted reservations is cancelled or rescheduled.
WaitlistAccept	Sent when a customer user clicks the ‘accept waitlist offer’ button on the booking site.
WaitlistApproval	Sent when a dashbaord user clicks to immediately approve a waitlist request without customer reaffirmation.
WaitlistBooking	Sent when a new waitlist reservation is created through the booking site.
WaitlistCancellation	Sent when an dashboard user cancels a reservation in waitlisted status.
WaitlistOffer	Sent when a dashboard user clicks the ‘waitlist offer’ button on the dashboard reservations list.
WaitlistRejection	Sent when a customer user clicks the ‘reject waitlist offer’ button on the booking site.